Prices for services

Deposit payment rules

A deposit payment is required to confirm a reservation. The deposit amount and payment deadline are as follows:

The deposit must be received at least 1 week prior to the appointment.
For reservations within 3 days, the deposit must be paid immediately on the same day.
For same-day or next-day reservations, no deposit is required.
Payment methods: The deposit can be settled via online credit card payment, bank transfer, or cash at the clinic.

Cancellation and Refund terms

Timely cancellation: If the reservation is canceled at least 24 hours before the appointment, the full deposit will be refunded or can be used for a future reservation.
Late cancellation or no-show: If the cancellation occurs within 24 hours of the appointment, or if the patient does not show up, the deposit is non-refundable. In case of booking a new appointment, a new deposit payment is required.
Exceptional cases: If the reservation must be canceled due to technical or other reasons on the provider's part, the full deposit will be refunded or used for a new appointment.

Payment process

The deposit must be paid within 2 business days of making the reservation. If the deposit is not received within the deadline, the reservation will be automatically canceled. A new reservation requires a new deposit payment.

Refund policy

General provisions

Deposit refunds are only possible under the conditions outlined below. All refund requests are processed based on the patient-provided information and transaction verification.

Refund cases

The deposit refund is possible in the following cases:

Timely cancellation: If the reservation is canceled at least 24 hours before the appointment, the full deposit will be refunded or can be used for a future reservation.
Provider-Initiated cancellation: If the reservation is canceled due to technical or organizational reasons (e.g., doctor illness), the full deposit will be refunded.
Payment errors: In cases of duplicate charges or system errors where the reservation was not completed but the deposit was deducted, a refund will be issued.

Non-refundable deposit:

The deposit is non-refundable in the following cases:

Late cancellation: If the reservation is canceled within 24 hours of the appointment.
No-show: If the patient does not show up for the appointment and did not notify the clinic in advance.

Refund process

Refund requests must be submitted in writing or by phone through the following contacts:

Email: office@zenonclinic.hu
Phone: +36 70 700 9999

Required information:

To submit a refund request, please provide the following information:

Patient’s name
Payment transaction ID or proof of payment
Bank transfer details (account holder's name, account number)

Refund method:

The deposit will be transferred back to the bank account from which the original payment was made.

For card payments, the refund will be made to the original card. For cash payments, refunds will be made in cash at the clinic.

Refund deadline:

Refunds will be processed within 7 business days from the receipt of the request. In the case of technical issues, the processing time may be extended by an additional 5 business days.

Contact and complaint handling

If you have questions regarding the refund process or wish to submit a complaint, please contact us through the following channels:

Email: info@zenonclinic.hu
Phone: +36 70 700 9999